Greater Manchester and north Cheshire

Repairs and maintenance for the properties you manage.

We handle reactive repairs, planned maintenance and inspections for letting agents, portfolio landlords and block managers. Tell us what's wrong and where; we'll book the right trade, keep you posted and send photos when it's done.

Report a repair See what we cover
Areas
Manchester, Salford, Stockport, Trafford
Trades
Plumbing, heating, electrical, joinery, roofing, damp
Office
Mon–Fri, 8am–6pm · 0161 496 0732
Brick apartment buildings with balconies and a landscaped path

What we do

Most of our work falls into three areas. Plenty of clients use us for all three.

Reactive repairs

Leaks, boiler faults, broken locks, tripped electrics, damp. We log the job, check whether it needs your sign-off and book a suitable trade. You hear from us when it's booked and again when it's finished.

Report a repair

Planned maintenance

Gutter clearance, boiler servicing, communal-area checks and redecoration, spread across the year so they don't all land at once. You get the schedule in advance and a note of anything we find.

How jobs are tracked

Portfolio support

One contact for every address you manage, and a record of what was done, when, by whom and what it cost. Handy at renewal, at check-out, and when something is disputed.

Who we work with
Maintenance technician repairing a kitchen tap in a rental flat
Reactive work: a dripping kitchen tap, fixed on the first visit.
Inspector recording checks in the communal hallway of a residential block
Planned work: a quarterly communal-area inspection.

Every job leaves a paper trail.

Requests reach us by phone, email or the online form. Each one becomes a work order with a priority, an assigned trade and a log of every update, so nobody has to dig through an inbox to find out where things stand.

Try the repair form

The form on this site is a working demo. Nothing is sent and no contractor is booked.

HW-1042 Flat 4, Oak House · Kitchen leak
Booked
  1. Request received

    Reported by the letting agent through the online form

  2. Triaged: plumbing, urgent

    Estimate under £300, so no manager approval needed

  3. Plumber booked

    Attending today between 1pm and 3pm

  4. Agent and tenant updated

    Email to the agent, text message to the tenant

Where we work

Most of our jobs are in Manchester, Salford, Stockport and Trafford. Pick a location to see an example portfolio.

Illustrative map, not to scale

Managing addresses in more than one area? See them on one map in the operations portal

Property manager and maintenance contractor reviewing a job on a tablet outside a front door

Who we work with

Mostly businesses that manage property for other people, or their own at some scale.

Letting agents
We take maintenance calls off your desk and report back in a form you can forward straight to the landlord.
Portfolio landlords
One contractor across all your addresses, with costs and history kept per property.
Block managers
Communal repairs, scheduled checks, and reports you can share with residents and directors.
See the operations portal

How much admin time could you get back?

Logging jobs, finding a trade, chasing updates and replying to tenants all add up. Move the sliders to estimate the time involved for your own portfolio.

This is a rough calculator using your own assumptions. It is not a measured result from Hartwell or Sitehewn clients.

10300
2 min25 min
£15£60
Hours saved per month12hrs
Value of that time per year£3,600

80 requests × 9 min ÷ 60 = 12 hours/month. Assumes all indicated time is saved; excludes implementation costs.

Got a repair to report?

Use the online form, or call the office on 0161 496 0732.

Report a repair